AUTHENTICITY POLICY

Our Commitment to Authenticity

At SHOEPRINT UK Ltd., we are dedicated to providing only the most authentic footwear to our customers. We understand the value of genuine quality and strive to ensure that every pair of shoes sold on our platform meets the highest standards of authenticity.

Sourcing and Authenticity Verification

Direct Sourcing: All products available at SHOEPRINT UK Ltd. are sourced directly from authorized retailers or the manufacturers themselves. We do not engage with unverified third-party suppliers, ensuring that each item comes from a trusted and reliable source.
Authentication Process: Our dedicated authenticity team, consisting of trained professionals, inspects each item thoroughly before it is listed on our website. This team uses a stringent verification process that includes physical inspection and, when necessary, consultation with manufacturer verification services to confirm the authenticity of every product.
Zero Tolerance Policy: SHOEPRINT UK Ltd. has a zero-tolerance policy towards counterfeit and replica products. Any item found not to adhere to our strict authenticity standards is immediately removed from our inventory and will not be offered for sale.

Transparency and Customer Assurance

We are committed to transparency and open communication. Should you ever have any questions regarding the authenticity of an item purchased from SHOEPRINT UK Ltd., please reach out to us. We are more than willing to provide detailed information about the sourcing and authentication processes that back up the authenticity of our products.

Guarantee

Every purchase you make at SHOEPRINT UK Ltd. is covered by our Authenticity Guarantee. If, against all odds, you receive a product that you believe is not genuine, please contact us immediately. We will undertake a thorough re-evaluation of the item. If it is determined that the item is indeed inauthentic, you will be offered a full refund along with any necessary support to rectify the situation.

For further questions about our authenticity policy or any other inquiries, please do not hesitate to contact our customer support team.